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Queensland
ABN 15 376 511 593
New South Wales
ABN 62 201 081 944









Where
Excellence
is the
Standard


Last Updated: Friday, 12 October 2012
 

Governance

Our mission is to identify market needs and achieve customer satisfaction through continual innovative use of technology and excellent service.

Don't leave IT to the experts

 

IT Governance in simple terms is about the way you approach acquiring IT goods and services. Imagine an organisation where every individual bought for themselves whatever seemed most appropriate to them. This is still a form of governance of IT but it would hardly be called good IT governance. The primary focus must be on the "control" of the IT function for the delivery of business needs. All other areas including the management of projects, operations and contracting are secondary. Unfortunately the "failed project", more often than not, draws so much attention to itself that the basics are overlooked. The disciplines (change management, problem management, project management, service-level management etc.) should not be confused with the basic set of policies, processes and procedures that support everything else.

 

Generally IT is not seen as the responsibility of the business and all that "technical stuff" is left up to the expert. Is it this "business abdication" from IT governance that is one of the root causes behind IT failures? Before we start jumping to conclusions like "the IT provider is doing an adequate job of managing supply given the information they have at hand, but the business managers are doing a poor job of managing demand" we need to look more closely at the IT provider. Sometimes the IT provider is blinded by the technology and does not take enough time to understand the business or potential of the customer. Stay clear of IT providers that don't have a passion for your potential.

 

As your IT provider you will not be kept in the dark. We not only encourage but insist that you question our every move, price and cost. You will be asked as to the source of your concerns but you will never be ridiculed. If we can't provide a solid argument that puts your fears to rest then we are no better than the people we say you should avoid.

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